The Patient Experience Matters

Deliver Excellence in Patient Service at Your Front Desk and Office

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For dentists, physicians, office administrators, and front desk teams aiming to revolutionize their service experience, this course offers a gateway to outstanding patient service. Designed to perfect the first impression and all subsequent interactions, it equips your team with the skills necessary to transform your front desk into a beacon of efficiency and warmth. Essential for practices intent on retaining clientele and enhancing their reputation.

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Course Outcome

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• Enhance front desk communication skills, ensuring every patient interaction is positive and professional.
• Implement effective phone etiquette and manage various call types to maintain patient engagement.
• Optimize appointment scheduling to maximize office efficiency and patient satisfaction.
• Develop strategies for patient reminders, reactivation, and loyalty programs to increase patient retention.
• Learn techniques to effectively handle referrals and build a strong patient referral network.
• Master patient control strategies to manage expectations and improve the overall service experience.
• Foster team cohesion and streamline workflows to support a high-performing front office team.
• Cultivate an environment that reflects high standards of care and customer service, making every patient visit memorable.